Twitter Chats for Knowledge Management

How did a Twitter chat work? I had a brief meeting today, about Knowledge Management. I didn’t know where the meeting started; I didn’t know everyone who was there. I didn’t know when the meeting started – and I wasn’t invited. How did that work then? Basically, I spotted a tweet from someone I follow […]

Sometimes, what you don’t know is surprising

Image via Wikipedia I’m still trying to find my way through what social media/”Web2.0” actually means to me. I have accounts on lots of services, and use: Twitter – a lot Facebook – a bit LinkedIn – a bit I blog – a little I glance at other services, share some photos on Flickr and […]

Thinking social media, ID and Facebook names

Having seen all the furore about Facebook names, I got mine. Originally, it is http://facebook.com/steveellwood. However, you can also find it – and me – at http://steveellwood.com/facebook. Similarly, I’m http://twitter.com/steveellwood – but you can find me at http://steveellwood.com/twitter. What’s interesting – to me in any case –  is how I ended up with my “branded” […]

The Foreign & Commonwealth Office – social media experts?

I’ve just remotely attended a really interesting presentation in London [OK, I attended remotely], by Media Snackers who talked about engaging with the young, through social media and so on. Couple of things: The world’s changed, and it’s not turning back used to be their strapline – but they’re now emphasising cheaper, quicker, sexier as […]

Social Media & Knowledge Management

Social Media in the Enterprise I wondered about the impact social media tools were making in knowledge management for the enterprise. We have got some very rapid growth in the takeup of the tools in my company; we have loads of wikis, internal blogs – growing use of Twitter. I wondered about the difference between […]

@SouthwestAir responds to questions to La Guardia

I’ve posted about corporate use of Twitter before. I like the way it can build a brand’s position and personality. I really liked this use of a response to a question from Jaunted by the Twitter face of @SouthwestAir (Christi) – and of course, she tweeted about it. Now, that’s a great way to use […]

Will your social media engagement scale?

Do you listen to your customer? We do … that’s what we all say. It’s what we all want to do. Sometimes, particularly in a big corporate, it gets to be a bit difficult to hear what they’re all shouting to you. Sometimes, it might be “Thanks”; sometimes, “Can you do it tomorrow?”; it might […]