This is the question posed – but not answered – in the brilliant post On whether Knowledge Management matters by Brad Hinton. I was alerted to this by a timely tweet from @johnt
Based on my own observations and discussions with people, perhaps the only people who care about KM are the KM-ers in the industry itself.
He suggests that we perhaps celebrate the odd success of bottom up initiatives, rather than recognising that they symbolise general apathy from the executive.
In as poignant comment, he adds
I really doubt that senior management has any interest in KM because KM is often about empowering a workforce, or at least flattening the structure via networks and network platforms. There is a perception that this weakens the authority of “those in power” and it also permits workers to have greater freedom to make choices
I think he’s probably painting a gloomy picture, but I wonder if KM – with its ability to stimulate and empower people in the team – is seen by some seniors as challenging their “command and control” approach.
My firm is revisiting our KM strategy, and I’ll be watching carefully.
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