I’ve been known to enjoy a glass or two of delicious malty goodness, and back in 2018 my better half arranged to purchase a Perfect Draft machine.
This uses special kegs to dispense fresh beer at a perfect chilled temperature. I loved it.
Time passed, and and in late 2020 suddenly the temperature gauge started acting up – saying the beer was at 15ºC – even as the keg was freezing solid.
Restting the machine and changing kegs didn’t help. The machine was 2 years old and I figured I’d have to pay Philips to get this repaired.
I went to their website, and in the end spoke to a helpdesk agent. He checked the details, asking for the serial number, and said that should be repairable.
It would be done under warranty. I was emailed a post paid label – and sent the device in for repair on a Friday afternoon.
On the following Monday, I was astounded to get a text confirming my beer pump had arrived at the repair centre; followed by another text an hour later to say it had been repaired.
In a week, my pump was sent away, repaired and returned to me – and continues to serve me perfect beer.
I use Philips for Hue lighting amongst other things.
Their products may not be cheap – but their customer service is exemplary.