monitoring performance to death | Becoming Better.
I was referred to this post from the excellent thinkpurpose blog.
Basically, the premise is that extreme monitoring makes you slower, but slightly better; slight monitoring *always* makes things worse.
In situations like mine …, where work is not 100% plannable …, monitoring is a great way to fill time while irritating people to the maximum.
So performance mostly about systems/process rather than people sound familiar…?