Drilling into the New Year – what will you find?

New Year, New opportunities I’m not a great believer in New Year resolutions, often finding them a trite way of setting weak aspirations; however, the happenstance of calendar dates does give an opportunity to both look back, and look forward. So these are “sort of not-resolutions” My last year or two  have been challenging in […]

Criticism of Facebook “friends” goes mainstream?

It’s widely acknowledged that there’s an air of sniffyness amongst some people who claim not to understand Social Media, Facebook friending and so on, and have never had accounts. There’s another group of people who leave Facebook because of privacy concerns, because they felt they had to maintain a persona, or because they feel it’s […]

What drives you to share?

In a typically erudite post from David Cushman, he asks “What makes you share?” While he discusses the virtues – or otherwise – of taking deliberately contrary positions, I think the highlight of the post for me is the following: …the only way we can find others who care about the same things we do […]

Twitter Chats for Knowledge Management

How did a Twitter chat work? I had a brief meeting today, about Knowledge Management. I didn’t know where the meeting started; I didn’t know everyone who was there. I didn’t know when the meeting started – and I wasn’t invited. How did that work then? Basically, I spotted a tweet from someone I follow […]

Sometimes, what you don’t know is surprising

Image via Wikipedia I’m still trying to find my way through what social media/”Web2.0” actually means to me. I have accounts on lots of services, and use: Twitter – a lot Facebook – a bit LinkedIn – a bit I blog – a little I glance at other services, share some photos on Flickr and […]

The Foreign & Commonwealth Office – social media experts?

I’ve just remotely attended a really interesting presentation in London [OK, I attended remotely], by Media Snackers who talked about engaging with the young, through social media and so on. Couple of things: The world’s changed, and it’s not turning back used to be their strapline – but they’re now emphasising cheaper, quicker, sexier as […]

@SouthwestAir responds to questions to La Guardia

I’ve posted about corporate use of Twitter before. I like the way it can build a brand’s position and personality. I really liked this use of a response to a question from Jaunted by the Twitter face of @SouthwestAir (Christi) – and of course, she tweeted about it. Now, that’s a great way to use […]

Will your social media engagement scale?

Do you listen to your customer? We do … that’s what we all say. It’s what we all want to do. Sometimes, particularly in a big corporate, it gets to be a bit difficult to hear what they’re all shouting to you. Sometimes, it might be “Thanks”; sometimes, “Can you do it tomorrow?”; it might […]